Hello there,

Thanks for joining the ImpactMapper community! Your account has been created and you are all set to go. We are thrilled to have you on board!

We have prepared this welcome email to help you get started with ImpactMapper. This email contains essential resources to onboard you to use the software. You can click on each topic to go directly to the related discussion below.  

1. Logging in and managing your account

2. Getting started 

3. Overview of use cases

4. Customer support

Please do not hesitate to reach out with any questions during this time. Email us at team@impactmapper.com.  Again, we are very happy to have you as the newest member of our ImpactMapper community!

Best wishes,

Alex

Founder & CEO

ImpactMapper

Logging in and managing your account

• Go to https://track.impactmapper.com/ to log in with the email address you registered with us.

• Set up your 2-step verification which sends a code to your registered mobile number whenever you want to log-in. This measure ensures greater security of your data. To set this up, go to My Account -> User Settings and fill out the required details such as your name, email, country, and your mobile phone number.

• Customize your organizational information by going to Manage organization. You can enter your account name here, upload your company logo, add custom fields to your data, see your account users, and import your data from Fluxx and/or Trint if you use these services.

Getting started

• ImpactMapper is composed of the following tools to manage and analyze your data: Summary, Reports, Tags, Charts, Surveys, and Project Data.
• To start your analysis in ImpactMapper, you add your data on grants, individuals, partners, if you have them. Then you can create a project and start using all of the product's functionality.

• You can read the Abbreviated Guide to Using ImpactMapper, to learn more about how to get started with the software.

Overview of use cases

• ImpactMapper has been used by non-profits, foundations/donors, multilateral organizations, consultancy companies, academia, mission-driven private companies, and individual monitoring and evaluation practitioners. It has been a powerful tool for users to collect stories, analyze and identify their impact,  and visualize and communicate their data.
• Please read the article Diverse Use Cases for ImpactMapper to learn more about how previous and existing clients have utilized ImpactMapper. This will also give you an idea on the diverse ways you can use ImpactMapper for your data analysis. 

Customer support

ImpactMapper provides various channels that allow you to quickly get in touch with our team for any queries or feedback:

• When logged in, there is a Help button at the upper right corner of the screen which provides four options:
  • Getting Started: Provides basic information about ImpactMapper.
  • Help Center: Contains all the how-to articles about using and navigating the features of ImpactMapper; it also allows users to enter keywords in the search bar to quickly find the most relevant solution to a question.
  • Blog: Directs to the ImpactMapper blog. 
  • Contact Us: Directs to a pop-up messenger that allows the user to directly send a message to ImpactMapper customer support.

• You can also send us a message through the chat on our website if you are not logged into the system: https://impactmapper.com/ by opening the messenger icon at the lower right corner of the page.

• Messages sent to ImpactMapper are responded to by Glaiza Veluz, ImpactMapper’s Software and Customer Support Lead and Gabriel Sandoval, the Lead Full Stack Developer. 

We are so glad to have you on board!

Happy impact tracking!